Phone Ingress

Call 0121 202 0070

Email Ingress

sales@ingress.co.uk

25 Years in ITUK Based SupportDedicated Account ManagerSpecial Bid Pricing AvailableCredit Available

Terms & Conditions

Box Ltd trading as www.Ingress.co.uk
Terms and Conditions of Sale

  1. DEFINITIONS & INTERPRETATION
    1. In these conditions, the following words and phrases shall have the meanings ascribed to them below:
      1. “Customer” means the person or party who purchases the Products from the Seller;
      2. “Seller” means Box Ltd (Company Number 3224094) whose registered office is at Unit 4, St Modwen Park; Signet Way, Dordon, Tamworth, B78 2FG trading as Ingress.co.uk
      3. “Contract” means any contract between the Seller and the Customer for the sale and purchase of the Products, subject to and incorporating these conditions;
      4. “Products” means any Products agreed in the Contract to be supplied to the Customer by the Seller (including any part or parts of them).
  2. ORDER PROCESS
    1. All orders are subject to acceptance and to availability of the goods ordered: Ingress is entitled to refuse any order placed by you. Following receipt of any order, the Seller may send to the Customer an order acknowledgement detailing the Products which have been ordered. This communication is not an order confirmation or order acceptance from the Seller.
    2. Acceptance of the Customers order and the completion of the Contract between the Seller and Customer will take place on despatch to the Customer of the Products ordered unless the Seller has notified the Customer that the order has not been accepted or it has been cancelled by the Customer.
  3. PRICING
    1. Goods and services are invoiced at the price prevailing at time of acceptance of order. VAT is charged at the rate applicable at the time of invoicing or otherwise in accordance with the law.
    2. Every effort is made by the Seller to ensure that prices shown on the Seller’s website are accurate. If an error is found, the Supplier will inform the Customer as soon as possible and offer the option of reconfirming the order at the correct price, or cancelling the order.
    3. Box Ltd reserves the right to modify the prices from time to time.
    4. Customers may benefit from special price discounts and orders issued by a manufacturer specifically for their benefit. Such goods are not returnable to the manufacturer and may not be sold to other customers.
  4. DELIVERY, TITLE AND RISK
    1. Delivery of the Products shall be made: to the Customers address or to any address specified by the customer.
    2. The Customer acknowledges that it may be required by the Seller to provide proof address and identification (in the form of photo identification) prior to delivery being made.
    3. If the Seller is requested to re-deliver the Products following a failed delivery, the Seller reserves the right to   make an additional charge for such re-delivery.
    4. The Customer shall be required to notify the Seller of any delivery shortages within 72 hours of delivery. If the Customer fails to notify the Seller of any such shortages within this time scale, the Customer shall be deemed to have accepted delivery of all Products.
    5. All damages should be reported within 2 working days from delivery received date. Any requests out of this timescale will be rejected. If the items are visibly damaged on receipt, we recommend that you record this on the carrier's delivery note.
    6. Any risk of loss, breakage and all damage and other risks shall pass to the customer upon delivery.
  5. PAYMENT
    1. Payment for the Products by the Customer can be made by any method shown on the Seller’s website. We accept payment by Bank Transfer, Credit or Debit Card, Paypal or via credit account.
    2. The credit or debit card you use to purchase from us is your own or company card and you are authorised to use it. We reserve the right to obtain further information before proving delivery of any goods or services.
    3. We cannot dispatch any Products until we have cleared funds unless the order has been accepted
    4. Business Customers may apply for a Credit Account which we may grant or refuse in our absolute discretion.
  6. RETURNS IF YOU CHANGE YOUR MIND
    1. If the Customer purchases the Products using the Ingress website or via the sales team, the Customer may cancel the Contract for any reason, but no later than 14 workings days after delivery of the Products.
    2. If you have purchased digital software no returns will be accepted for these products if the software has been activated within 5 days of invoice date.
    3. Any special orders cannot be cancelled by customers.
    4. If the Customer elects to cancel the Contract, they shall at their own cost return the Products to the Sellers warehouse location.
    5. The Seller will refund the purchase price within a period of 30 days from the date of cancellation.
    6. If the Seller delivered the Products using a delivery service, the cost of such delivery service may be deducted from any amount refunded.
    7. The item must not be used and must be 'as new' when returned to us.
    8. All items must be returned in original packaging.
    9. Any products returns which have been returned and cannot be resold as new will be rejected.
    10. Subject to the Sellers written agreement and the payment of a re-stocking charge (which is 25% of the purchase price) by the Customer, the Products may be returned at the expense of the Customer within 14 days of delivery.
  7. DEFECTIVE GOODS AND WARRANTY
    1. We warrant that on delivery any products which are goods shall conform in all material respects with their description and any relevant specification; and be free from material defects in design, material and workmanship.
    2. Subject to clause 7.5, if:
      (a) you give us notice in writing within 7 days of delivery that a product does not comply with the warranty set out in clause 7.1;
      (b) we are given a reasonable opportunity of examining such product; and
      (c) you return such product to us at our cost,
      we shall, at our option, repair or replace the defective product, or refund the price of the defective product in full.
    3. Any return for a fault after 7 days will be referred directly to the manufacture under the warranty of the product.
    4. If following the testing process, the product is found to be in good working order without defect, we will return the product to you, and the carriage costs of this return will be your responsibility.
    5. We will not be liable for a product's failure to comply with the warranty in clause 7.1 if:
      (a) you fail to notify us of the defect in accordance with 7.2(a) above;
      (b) you make any further use of such product after giving a notice;
      (c) the defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the product or (if there are none) good trade practice;
      (d) the defect arises as a result of us following any drawing, design or specification supplied by the Customer;
      (e) you alter or repair the product without our written consent; or
      (f) the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions.
    6. Except as provided in this clause 7, we shall have no liability to you in respect of a product's failure to comply with the warranty set out in clause
    7. All Products sold by us (apart from Clearance Products) come with the benefit of a manufacturer’s warranty. The length of the manufacturer’s warranty will vary from product to product.
  8. LIMITATION OF LIABILITY
    1. The following provisions set out the entire financial liability of the Seller (including any liability for the acts or omissions of its employees, agents and sub-contractors) to the Customer in respect of:
      1. any breach of these conditions;
      2. any use made or resale by the Customer of any of the Products, or of any product incorporating any of the Products; and
      3. any representation, statement or tortious act or omission including negligence arising under or in connection with the Contract.
      4. for fraud or fraudulent misrepresentation.
    2. Nothing in these terms shall limit or exclude our liability for death or personal injury caused by our negligence, or the negligence of our employees or agents, for fraud or fraudulent misrepresentation or for any matter in respect of which it would be unlawful for us to exclude or restrict liability.
    3. Subject to clause 8.2 , we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for the products under such contract.
  9. NO CANCELLATION RIGHTS
    1. For the avoidance of doubt, the Consumer Protection (Distance Selling) Regulations 2000 do not apply to the sale of Products in the course of Ingress website sales or business sales.
  10. EXPORT TERMS
    1. The Products are at your risk from the time of dispatch.
    2. It shall be the Customer’s responsibility to comply with all export and other resale restrictions. We will not be liable for any breach by you of any such laws.
    3. The Products may be subject to export/import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. 
  11. WEEE REGULATIONS
    1. WEEE (Waste Electrical and Electronic Equipment) Regulations. If you buy a WEEE item from us, we will take your old WEEE item from you. Customers must return their WEEE item to us within 14 days of purchasing their new WEEE item. Customers returning a WEEE item must pay for the costs incurred in returning the WEEE item to us. WEEE items should be sent by post to Box Ltd, Unit 4, St Modwen Park, Signet Way, Dordon, Tamworth, B78 2FG.
    2. WASTE BATTERY TAKE BACK SCHEME. We offer a take back scheme for all portable waste batteries, which must be returned to our business premises.
  12. ANTI-BRIBERY
    1. It is our policy to conduct all of our business in an honest and ethical manner. We take a zero-tolerance approach to bribery and corruption and are committed to acting professionally, fairly and with integrity in all our business dealings and relationships wherever we operate and implementing and enforcing effective systems to counter bribery and corruption.
    2. We will uphold all laws relevant to countering bribery and corruption in all the jurisdictions in which we operate. However, we remain bound by UK laws, including the Bribery Act 2010, in respect of our conduct both at home and abroad.
  13. FORCE MAJEURE
    1. Box Ltd shall not be liable for any customer delays or failure to fulfil obligations under any order contract or failure from any cause beyond the responsible control including but not limited to acts of god, accidents, fire or theft, terroism, or regulations or orders of any government agency